A woman dialled 999 because she was sold an ice cream without enough chocolate sprinkles and told police: 'It doesn't seem like much of an emergency - but it is'.
West Midlands Police has released the audio and admitted they found the plea to the emergency services 'unbelievable' because someone in danger could have been trying to get through.
The caller contacted them while arguing with the owner of an ice cream van because she was unhappy with what she was served.
During the minute-long call, the indignant woman told the operator: 'It doesn't seem like much of an emergency but it is a little bit because I've ordered an ice cream and he's put bits on one side and none of the other.
'He's refusing to give me my money back and saying that I've got to take it like that.'
In the minute long call, she says: 'Hello I'm sorry to ring, I know it doesn't seem much of an emergency but I'm at an ice cream van and I've ordered an ice cream, yeah?
'And the person has basically he's given me the ice cream and put the bits on one side, none on the other.
'I said can you do it properly please and he's like that "no, no" he's not doing it properly.
'I said OK fine then can I have my money back and you can keep your ice cream and he is refusing to give me the money back and saying I've got to take it like that.'
At this point the frustrated 999 caller interjects and tells her: 'Its not really a police matter, it's a civil matter.'
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